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These Terms of Service ("Terms") govern your access to and use of the Dspatch platform and related websites and applications (the "Service"), provided by Dspatch Inc. ("Dspatch", "we", "us"). By creating an account or using the Service, you agree to these Terms.
Dspatch provides field-service management software for scheduling, dispatch, crew management, quotes, invoicing, and payment collection. We may update, add, or remove features over time.
You must provide accurate information when creating an account and are responsible for safeguarding your login credentials and for all activity under your account. You must be authorized to bind your company to these Terms. You are responsible for your crew members' and administrators' use of the Service.
New accounts may receive a 14-day free trial with full access and no credit card required. After the trial, continued use requires a paid subscription to one of our plans. Subscriptions are billed in advance on a recurring basis through our payment processor and renew automatically until cancelled. Fees are non-refundable except where required by law. We may change pricing with reasonable notice.
Payments to Dspatch, and payments you collect from your own customers through the Service, are processed by Stripe and are subject to Stripe's terms. You are responsible for the accuracy of charges you initiate and for your relationship with your own customers, including refunds and disputes.
You retain ownership of the data and content you submit to the Service ("Customer Data"). You grant us a limited license to host, process, and use Customer Data solely to provide and improve the Service and as described in our Privacy Policy. You are responsible for ensuring you have the right to collect and upload any personal information about your customers and crew.
You agree not to misuse the Service, including by attempting to access it without authorization, interfering with its operation, uploading unlawful or infringing content, or using it to send unlawful communications. We may suspend access for conduct that violates these Terms or poses a risk to the Service or others.
The Service, including its software, design, and trademarks, is owned by Dspatch and its licensors and is protected by law. Except for the rights expressly granted to you, no rights are transferred.
Each party may have access to the other's confidential information and agrees to use it only as needed to perform under these Terms and to protect it from unauthorized disclosure.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
To the maximum extent permitted by law, Dspatch will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim.
You agree to indemnify and hold Dspatch harmless from claims arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.
You may cancel your subscription at any time. We may suspend or terminate access for violation of these Terms or non-payment. Upon termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period unless prohibited by law.
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules, except where mandatory local law applies to you.
We may update these Terms from time to time. Material changes will be posted on this page with a new "Last updated" date; continued use after changes take effect constitutes acceptance.
Questions about these Terms can be sent to support@dspatch.io.