Nightly offices, weekly medical suites, monthly deep cleans — Dspatch keeps every visit on schedule, proves it was done, bills it on time, and pays your crew. Then Coach Ken reads the numbers and tells you what to do this week.
A missed nightly visit, a client who says the crew never came, invoices that go out two weeks late, quality that slips on the third week, a no-show that leaves a building uncleaned, new hires who don't know the building, and the chase for payment at the end of the month. Each one has a place in Dspatch.
Recurring schedules generate every visit, nightly, weekdays, weekly or monthly, with holidays handled and the right crew assigned. Nothing falls off the calendar.
GPS check-in and check-out, a completed checklist and photos on every visit. The client sees the proof in their portal before they can ask.
Site-specific checklists with required photos, supervisor sign-off, and ratings the client gives from the receipt. A problem shows up as a pattern on one site or one crew, not as a cancelled contract.
Completed visits roll into itemized invoices automatically, per visit or on a billing cycle, with every service date listed. Invoices go out when the work is done.
If a crew hasn't checked in by the start time, the office knows within the hour, and so does the crew member. Reassign from the phone before the client notices.
Clients pay by card from the invoice or keep a card on file for automatic payment on recurring accounts. Reminders go out on their own; disputes have the proof attached.
Door codes, alarm codes, key locations, where the supply closet is, what the client is particular about: all on the visit in the crew app, so a new hire cleans the building the way the regular does.
Onboarding documents, checklists and time off in the crew app, in English or Spanish; pay tracked from the check-ins. Reports show tenure and attrition so you see turnover coming instead of discovering it.
The scope lives on the schedule as line items. Extra work becomes a quote or an added line, not a favor that quietly erodes the margin on the account.
Your work happens at night, in someone else's building, when nobody from their side is watching. The facilities manager can't see it done, so the first overflowing bin or missed restroom becomes the whole story. Cleaning companies rarely lose accounts over quality. They lose them over doubt.
Walk-throughs, apology calls, a discount on the next invoice. It buys a month. It doesn't change what the client can see, which is nothing.
Who came, when they checked in and out (GPS-stamped), what they checked off, what it looked like, on every visit, in the client's portal and on the visit-complete email. Trust is earned nightly instead of requested quarterly.
Clients stop asking "did you come?". A complaint gets answered with the record instead of an argument. Late check-ins are flagged to you within the hour, so the fix happens before the call. Accounts that start at zero trust stay, and the ones that would have churned over a bad week get a second one.
Most cleaning companies grow by adding people in the office: a scheduler, someone on billing, someone chasing payments, an account manager answering "did you come?". Each hire is a fixed cost that has to be covered on every bid. Dspatch takes those jobs on, so the office stays small while the account list grows, and the margin that would have paid for the extra desk stays in the business.
Schedules generate the visits, assign the crews and carry the instructions. Late check-ins alert the office on their own. Nobody builds next week's calendar by hand.
Invoices go out when the work completes, reminders follow on their own, and clients with a card on file pay automatically. Month-end stops being a week of work.
The portal, the visit-complete email and the proof on every visit answer the questions that used to take a phone call. Clients see the record instead of asking for it.
Reports show profit per account, cash coming in, crew retention and what the business is worth; Coach Ken reads the numbers and tells you what to do about them. The owner sees what a controller would, without a controller.
That is the advantage over the overstaffed competitor down the street: the same accounts, fewer fixed costs, a lower price that still makes money, and an owner whose week is spent on crews and clients instead of paperwork.
Quality in cleaning fails quietly: a restroom skipped on a busy night, a floor that stopped getting the full treatment, a new crew member who never learned what the client cares about. Dspatch makes the standard explicit on every visit and makes the slip visible before the client sees it.
Each site gets its own checklist: the areas, the tasks, the frequency, and which items need a photo. The crew works through it on the visit; the office sees what was skipped.
Supervisors review and sign off on visits, with their own inspection items. A sign-off is a record you can show the client, not a conversation in the parking lot.
When a client pays or receives the receipt, they can rate the visit. Ratings land on the account and on the crew, so a drift on one building shows up as a number.
Reports and Coach Ken surface the pattern: the crew whose check-ins run late, the site whose checklist keeps missing the same item, the account whose rating slid. You act on a trend, not on a cancellation.
Crews work nights and weekends across many buildings. Clients want proof, not promises. Owners need the money to arrive. Every part of Dspatch is shaped by that.
Any cadence, per site, with crew assignments, instructions, access notes and door codes on the visit. Pause, skip or end a contract in one place.
Site-specific checklists with photo requirements. Supervisors sign off; clients rate the visit from the receipt. Problems show up as patterns, not surprises.
Today's visits, directions, check-in, checklist, photos, notes — in English or Spanish. Time off requests and pay stubs in the same app.
Visit history with proof, invoices, payments and a saved card. Fewer emails, faster payment.
Hourly or flat per visit, tracked from the check-ins. Approve, schedule and pay — and see the labor cost against every account.
Profit per account on what each visit earned, crew retention, expected cash, business valuation — the numbers a buyer or a bank would ask for.
Yes. Recurring nightly, weekly and monthly schedules, checklists with photo proof, GPS check-ins with late alerts, a client portal, automatic invoicing and card payments, and crew pay are designed around how cleaning companies run.
Every visit records check-in and check-out with GPS, the completed checklist and photos. Clients see it in their portal and on the visit-complete email.
Completed visits roll into one itemized invoice on the schedule you choose, with every visit dated. Clients pay by card from the invoice or keep a card on file for automatic payment.
Your AI operating partner. It reads your Dspatch data and tells you which accounts are slipping, which are the most profitable, what unbilled work is sitting there, what you can safely pay yourself, and the one thing to focus on this week.
Most cleaning companies import their customers and sites in an afternoon, set up recurring schedules, and have crews checking in the next day.
Schedules that hold, proof your clients trust, invoices that go out, crews that get paid — and an operating partner that reads the numbers with you.